WallPrintGear FAQ
Frequently Asked Questions
Answers to the questions buyers ask most — and where to go for the full detail. Each answer is short and to the point; when you want to go deeper, follow the link at the end to the page that covers it in full. Still stuck? Talk to sales any time.
Choosing a Machine
It depends on what you print and how much. We build three: a 3D/UV flagship, an entry-level vertical wall printer, and a floor printer. The quickest way to narrow it down is to start from the range overview and match a machine to your workload. See all machines →
In short: the flagship is the top 3D/UV wall printer for the widest range of work, the vertical wall printer is the accessible entry point, and the floor printer prints on horizontal surfaces instead of walls. Each has its own page with the specifics. Flagship → · Entry vertical → · Floor →
Different machines suit different surfaces and settings, so the best starting point is the surfaces and use cases themselves rather than the spec sheet. Our applications page maps common surfaces to the machine that handles them. See what each machine prints →
Start with the range overview to see the full lineup, then look at the entry vertical wall printer, which is built as the accessible way in. From there a configured quote helps match the exact setup to your plans. Browse the range → · Entry machine →
Specs & Documents
All the performance numbers live on one page so they stay accurate and up to date — we don't scatter figures across the site. Head to the specs page for the full breakdown, and the individual product pages for machine-by-machine detail. Full specs →
Yes. The specs page carries the technical detail you'd share internally or with a financier, and the product pages line up with it. If you need a document packaged for a specific purpose, the quote step is where we prepare it. Specs → · Request via a quote →
Yes — the machines carry CE, FCC, RoHS and ISO 9001. The certificate numbers themselves are shared under NDA at the quote step rather than published on the site, which is standard for this kind of documentation. Start a quote →
This page is a quick router, not the spec sheet — putting figures in two places is how they drift out of sync. Keeping every number on the specs page means what you read is always the current version. Full specs →
Ordering
Ordering runs through a configured quote: you tell us the machine and setup you want, we turn it into a quote with the details worked out, and the order follows from there. It's the same route whether you're buying one machine or planning ahead for more. Configure a quote →
Yes, you can start with a single unit — there's no full-container minimum. That's factory-direct: you don't need to commit to a large batch to get going. The exact terms for your order are settled in the quote. Start a quote →
Absolutely. You don't need every detail nailed down to reach out — tell sales roughly what you're after and we'll help you shape it into a configuration and a quote. Talk to sales →
Payment
The trade payment structure is flexible and worked out when you inquire — common arrangements include a deposit-and-balance split, a letter of credit (L/C), or third-party escrow available on request. We shape it around how your business prefers to trade rather than posting fixed terms. How payment & financing work →
Yes — that's the point of discussing it on your inquiry. Whether you lean toward a deposit split, documentary credit, or escrow against delivery, we work the trade terms out with you as part of the quote. Discuss terms in a quote →
Price isn't on this page. What a machine costs, and a configured quote for your setup, live on their own pages so the figures stay accurate. Pricing → · Get a quote →
Shipping & Logistics
Very likely — we currently ship to 47 countries. The specifics for your destination, including how it's routed, are confirmed as part of your quote. Confirm shipping in a quote →
No. You can ship a single unit — there's no full-container minimum, so you're not forced into a bulk shipment to get started. Start a quote →
Shipments are covered by a 7-day transit damage cover — if something arrives damaged, you report it within that window and we handle it. It's there so a shipping mishap doesn't become your problem. Ask about shipping →
Transit time and any duties depend on your destination and how it's routed, so we confirm them per order rather than quoting a blanket figure here. Raise it in your quote and we'll give you the specifics for your location. Get the details in a quote →
After-Sales & Warranty
Every machine carries a 12-month parts warranty — a defined window we stand behind, rather than a "lifetime" claim no factory can genuinely honor. The full terms are laid out on the spare-parts and support page. Warranty & support →
Yes. We keep core spare parts stocked in-house for at least 5 years, with stock ready to ship — so a machine keeps running long after the warranty window, not stranded waiting on a part. Spare parts →
Reach sales and support the same way you'd reach us for anything else — one channel handles warranty, parts and troubleshooting so nothing falls through the cracks. Get support →
Financing
Here's the honest version: we're the manufacturer, not a lender — we don't lend money or broker loans. What we do is make the machine easy for your own financier to say yes to, and help you understand the third-party routes you can arrange yourself. How financing works →
Buyers typically use a third-party route they arrange themselves — local equipment financing, an equipment leasing company, or an existing commercial trade credit line. Which one fits is your call with your provider; our part is supporting it with documents. The routes, explained →
We supply the paperwork your financier asks for — a proforma invoice for the full configuration and the equipment specs they need to value the asset. We can't approve a loan or lease, but we make the machine straightforward to finance. What we provide →
Training & Setup
Yes — it's built for exactly that. You get a video library to work through at your own pace plus a live onboarding session with an engineer, all designed for someone with no print background. See the step-by-step on how it works. How it works →
Two things: on-demand videos covering setup and day-to-day use, and a live session where an engineer walks you through your machine directly. Between them you're not left to figure it out alone. The full walkthrough →
That varies with the person and the setup, so we don't quote a one-size-fits-all time — the video library plus the live engineer session are there to get you confident, however fast that is for you. Ask sales if you want to talk it through for your situation. Talk to sales →
Still stuck?
Still Have a Question?
If your question isn't here, just ask — talk to sales and we'll get back to you within one business day. Prefer to see the operation before you decide? Book a 30-minute live factory video tour and we'll walk you through the real production line.