Privacy Policy

1 Introduction / Scope

This policy applies to wallprintgear.com and to the inquiry form and email correspondence you use to contact WallPrintGear. It covers the information we receive when you browse the site, send us an inquiry, or ask us a question. It does not cover any third-party website that may be linked from our pages — those sites have their own privacy policies, and we recommend you review them separately. By using wallprintgear.com or contacting us, you agree to the practices described here.

2 Information We Collect

We only collect information that helps us respond to you. This falls into two groups:

Information you give us through the inquiry form, which may include your name, company, business email, country, an optional phone or messaging number, your volume estimate, the machine type you're interested in, your trade mode (for example distributor, OEM, ODM, private label, wholesale, or one-off buyer), and the message you write to us. You choose what to enter; fields you leave blank are simply not collected.

Basic technical information collected automatically, such as your IP address and browser type, recorded in standard server logs the way most websites keep them. This helps keep the site running and secure.

We do not knowingly collect any sensitive personal information, and we ask that you do not send us any through the form or by email.

3 How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and answer your questions;
• Prepare quotes and product or configuration details when you ask for them;
• Communicate with you about a potential order, a factory tour, or an ongoing cooperation;
• Keep the site running and secure, using the basic technical information described above.

We do not sell your data. We do not use your information for unrelated purposes, and we do not pass it on for anyone else's marketing.

4 Cookies

WallPrintGear uses only essential functional cookies — the small technical cookies needed for basic site functions such as submitting the inquiry form and maintaining your session while you browse. We do not use third-party analytics cookies, advertising cookies, or tracking pixels, and we do not build advertising profiles from your visit. You can block or delete cookies in your browser settings; if you block the essential functional cookies, some parts of the site (such as the form) may not work as expected.

5 How We Share Information

We share your information only where it is necessary to handle your inquiry — for example, with the service that delivers our email so we can reply to you. Any such provider is only given the information needed to perform that function on our behalf, and is not permitted to use it for their own purposes. We may also disclose information where we are required to do so by applicable law, or to protect our rights. We do not sell your information, and we do not share it for anyone else's marketing.

6 Data Retention

We keep your information only for as long as it is needed to fulfil the purpose you contacted us for — such as responding to your inquiry, preparing a quote, or supporting a cooperation — and for as long afterwards as we are required to keep it to meet our legal and record-keeping obligations. When it is no longer needed for these purposes, we delete it or anonymise it.

7 Your Rights

Subject to applicable law, you may ask us to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Delete your information where there is no ongoing need or legal requirement to keep it.

To exercise any of these rights, email us at sales@wallprintgear.com. We will respond within a reasonable time, and we may need to verify your identity before acting on a request.

8 Data Security

We apply reasonable technical and organisational measures to protect the information you share with us against loss, misuse and unauthorised access. Please note that no method of transmitting information over the internet or storing it electronically is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

9 Children's Privacy

wallprintgear.com is a business-to-business site intended for professional and commercial use. It is not directed at children, and we do not knowingly collect information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us at sales@wallprintgear.com and we will delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically so you stay informed about how we handle your information.

11 Governing Law

This Privacy Policy is governed by the laws of the jurisdiction in which the seller is registered, and any disputes relating to it are handled there. Nothing in this policy limits any rights you may have under the mandatory laws that apply to you.

12 Contact

For any question about this Privacy Policy or about how we handle your information — including a request to access, correct or delete your data — email us at sales@wallprintgear.com. For general inquiries, sales questions or to book a factory tour, visit our Contact page.